Refund policy
Return & Refund Policy
At Paper & Brush Company, each piece is thoughtfully created with care and intention. Because many of our items are handmade in small batches and sometimes one of a kind, we ask that you review your order carefully before purchasing.
Returns
We accept returns on unused and undamaged items within 14 days of delivery. To be eligible for a return:
- Item must be in its original condition
- Item must be returned in its original packaging
- Proof of purchase is required
Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.
Non-Returnable Items
The following items are final sale and cannot be returned:
- Custom or personalized artwork
- Clearance or sale items
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 5 days of delivery with:
- Your order number
- Photos of the item and packaging
- Brief explanation
We will gladly offer a replacement or full refund.
Refunds
Once your return is received and inspected, you will be notified of the approval status. If approved:
- Refunds will be issued to your original payment method
- Please allow 5–10 business days for processing
Exchanges
We do not offer direct exchanges at this time. If you would like a different item, please place a new order after your return is approved.
Contact
For any questions regarding your order, please contact:
info@thepaperandbrushcompany.com